Voice provider policy — Workweaver admin

Catalog

Voice provider readiness

Providers marked coming soon can be selected as policy values. Channel policy comes from tenant Settings / live catalog; Probe/health before a seat change. Runtime follows that policy until the selected provider's transport is live. Gemini Live becomes available once the VertexAI jurisdiction gate (#3224) lands.

Capacity

Voice capacity envelope

Concurrent sessions, admission-queue depth, and provider throttle ETA. Invisible to regular users; shown here only when pressure is present (Iceberg Principle — #11960).

Policy

Per-tenant × per-channel policy

Set the voice provider for each channel on a specific tenant, or use __platform__ for the global default. Setting a new provider for a live channel takes effect on the next voice session for that tenant.

Tenant id (use __platform__ for global default)

Runtime fallback active (force_coming_soon=true)

This tenant policy currently selects a coming_soon voice provider. Runtime follows channel policy from tenant Settings / live catalog on every voice session, and emits a voice_silent_fallback Decision Trace so the audit log records each swap. Clear force_coming_soon and pick a LIVE catalog provider to remove this banner.

Mode (default route when no per-channel override is set)

Per-channel overrides

Channel	Override provider

Voice recall & hot-cache (W8)

Adaptive recall budget = min(model_context * 0.6, recall_budget_override or 128000). Hot cache is a per-session LRU keyed by (tenant_id, session_id); entries refresh their TTL on prefetch.

Recall budget override (tokens, optional — blank uses platform default 128000)

Hot-cache size (entries; 1–8192)

Hot-cache entry TTL (seconds; 1–3600)

Runtime status enforcement (#4847)

By default, the API rejects any policy that picks a coming_soon voice provider. Check the box below to acknowledge that runtime will follow channel policy from tenant Settings / live catalog until the underlying transport flips to LIVE. Every fallback emits a voice_silent_fallback Decision Trace.

force_coming_soon — accept catalog/policy fallback until the provider is LIVE

Surface parity: REST (PUT /api/v1/founder/voice/policy/{tenant_id}), CLI (ww admin voice policy set), MCP (ww.admin.voice.policy_set). All emit a voice_policy_changed Decision Trace.

Defaults

Voice defaults

Provider per purpose, dated per-minute pass-through prices, and the monthly minutes ceiling. Tenants read these numbers; only this page writes them.

Default provider per purpose (inbound, outbound, meetings). Tenants inherit these until they set a route.

Inbound provider

Outbound provider

Meetings provider

Minutes ceiling per month

xAI $ / minute

xAI priced at

Carrier $ / minute

Carrier priced at

Keys

Platform voice keys

Default keys used when a tenant chooses Workweaver keys. Tenants never see the key. Dated Voice defaults prices bill that path.

Reference

About voice provider policy

Voice channels carry the same call to different transports:

PSTN — incoming and outgoing phone calls. Provider follows channel policy from tenant Settings / live catalog.
Browser — in-browser Workweaver WebSocket relay (the "Talk to Workweaver" demo).
Meeting — Recall / Zoom / Google Meet bridges.

Permissions: voice:read for inspection, voice:write for policy mutations.