Support Triage

Admin inbox — all tenant tickets

{{ tickets.length }} of {{ total }} tickets
ID Title Tenant State Severity Kind Actor Created
{{ ticket.ticket_id }} {{ ticket.title || ticket.subject }} {{ ticket.tenant_id }} {{ formatState(ticket.state) }} {{ ticket.severity }} {{ formatKind(ticket.kind) }} {{ ticket.actor?.kind || 'customer' }} {{ formatDate(ticket.created_at) }}
{{ total }} tickets

{{ selectedTicket.title || selectedTicket.subject }}

{{ selectedTicket.ticket_id }} · Tenant: {{ selectedTicket.tenant_id }}

Transition

{{ transitionError }}

Internal Note (not visible to tenant)

State: {{ formatState(selectedTicket.state) }}
Severity: {{ selectedTicket.severity }}
Kind: {{ formatKind(selectedTicket.kind) }}
Actor: {{ selectedTicket.actor?.kind || 'customer' }}
Created: {{ formatDate(selectedTicket.created_at) }}
Updated: {{ formatDate(selectedTicket.updated_at) }}

Description

{{ selectedTicket.description }}

Evidence Chain

📎 {{ eid }}

All Messages

{{ msg.sender_type === 'agent' ? 'Support' : msg.sender_type === 'system' ? 'System' : msg.is_internal ? 'Internal' : 'Customer' }} {{ formatDate(msg.created_at) }}

{{ msg.content }}

No messages yet.