.. _contact:

Contact Us
==========

You can contact us in several different ways:


Issue Tracker
-------------

If you found an issue with the code or have a feature request, please see our
`issue tracker <https://github.com/kivy/kivy/issues>`_. If there is no issue
yet that matches your inquiry, feel free to create a new one. Please make sure
you receive the mails that github sends if we comment on the issue in case we
need more information.
For bugs, please provide all the information necessary, like the operating
system you're using, the **full error message** or any other logs, a description
what you did to trigger the bug and what the actual bug was, and anything else
that might be of interest. We can only help if you precisely tell us what the
actual problem is, obviously.


Mail
----

For users of our framework, there is a mailing list for support inquiries
`on kivy-users Google Groups <https://groups.google.com/group/kivy-users>`_. Use this list
if you have issues with your Kivy-based app.
Also, we have a mailing list for matters that deal with development of the actual
Kivy framework code `on kivy-dev Google Groups <https://groups.google.com/group/kivy-dev>`_.


IRC
---

**#kivy on irc.freenode.net**

IRC is great for real-time communication, but please make sure to **wait** after
you asked your question. If you just join, ask and quit we have **no way** of
knowing who you were and where we're supposed to send our answer to. Also, keep
in mind we're mostly based in Europe, so take into account any timezone issues.
If you're unlucky more than once, try the mailing list.

If you don't have an IRC client, you can also use
`Freenode's web chat <http://webchat.freenode.net/>`_, but please, don't close
the browser window too soon. Just enter ``#kivy`` in the channels field.
