{% extends 'root_email_template_new.html' %} {% comment %} The rating is answered here, in the mail client, not on the page. Each star is an ordinary link carrying its own value, so the customer's first click is the answer and /csat/ becomes a confirmation. A link is a GET, and mail scanners and link-preview bots follow GETs. So the value travels as a query parameter that only PRE-SELECTS the rating; nothing is recorded until the page POSTs. Making a star link record the rating directly would let any scanner in the delivery path answer the survey. {% endcomment %} {% block preheader %}How did we do on "{{ case.name }}"?{% endblock preheader %} {% block heading %}How did we do?{% endblock heading %} {% block content_body %}

Hi {{ contact.first_name|default:"there" }},

Your case with {{ org.name }} is closed. Tap a star to rate it, and we will only ask you this once.

{% endblock content_body %} {% block metadata %} {% endblock metadata %} {% block button_link %} {% for value in rating_scale %} {% endfor %}
★{{ value }}
{{ scale_low_label }} {{ scale_high_label }}
{% endblock button_link %} {% block extra_content %}

Or open the survey to leave a comment as well.

{% endblock extra_content %}